The late Howard Rubenstein was the best public relations executive I have ever known. His foundational advice to his corporate and political clients facing a crisis was captured on a small plaque in his office.
It read: “If you always tell the truth, you don’t have to remember what you said.”
The first time I saw it, I laughed out loud and, with a smile, he nodded and said, yes, that’s what I’ve learned and what I believe.
Howard and his wisdom came to mind in recent days as I watched federal officials try to reassure the nation after the grounding of aircraft stranded tens of thousands of Americans at airports and disrupted the travel plans of…
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